Qualitas Health has 31 medical centres across New South Wales, Victoria and Queensland who are moving their General Practitioner consultations to be conducted over the phone.
Managing Director Prashant Menon states “Our GP’s, nurses and practice staff are on the front line and to continue to provide our services in a safe environment for both our teams and patients we are moving all GP consults be carried out over the phone.”
“We hear the message about social distancing and we are evolving quickly to accommodate the changing needs and environments of our Patients.”
“It may become increasingly undesirable for patients to leave their homes for basic medical needs.”
“I believe that phone consultations will ease much anxiety for many. It enables GP’s to triage over the phone, only seeing patients at the practice where there is a clinical need and it is safe to do so.”
The Federal Government has included GP’s in the criteria for Telehealth consults to be bulk billed in a recent move, working in conjunction with advocates for the development, RACGP.
“We encourage all patients wanting to make a booking to call our practices, and we are providing phone consults to all needing to speak to a GP, those who are Medicare-eligible and private.”
Managing Director of Qualitas Healthcare Australia, Prashant Menon today announced – “All Qualitas Health General Practice sites are open, supporting the health of the community in the face of this growing pandemic.
Mr. Menon states, “The health of our patients and our staff is our utmost priority. Our experienced team of General Practitioners, Nurses, and Clinical Support Staff are working tirelessly across our 31 sites to meet the increasing demands brought about by Coronavirus.
“We will continue to operate our sites to a high standard, increasing hygiene measures in accordance with the Department of Health guidelines. We are taking strict measures to protect and minimise the risk of an unexpected transmission to a patient whilst in our practice. However, there may be the possibility with stringent controls in place in the interest of safety, patients and referrers may experience increased throughput times and slight delays in results.
“We have introduced Tele-health services and phone consultations at many of our practices to continue providing high-level healthcare to our community. Some practices may provide telephone only consults, others may be able to provide full telehealth services, and others may not be able to provide any assistance via this method at all for the time being. It is recommended that patients contact the practice directly to determine the availability of their GP to do phone consults.
“Now is a time where we all must remain vigilant and stay informed of developments as they evolve. The practice of social distancing and personal hygiene is something we can all do to help protect the health of those around us. All our practices display clear signage at the front windows, indicating that patients who meet the clinical and epidemiological criteria for COVID-19 refrain from entering the practice.”
Patients making an online appointment with us with HotDoc are instructed to call the practice if they have any of the COVID-19 criteria and are unable to make an online booking.
When a patient calls the practice, our staff will ask pertinent screening questions to patients before confirming any booking.
Patients that are either a confirmed case or meet the clinical and epidemiological criteria for COVID-19 and are a suspect case will be redirected to the appropriate public health testing facility from our practice.
MEDIA ENQUIRIES: Elise Turner (02) 9466 5904