Cecil Hills Medical Centre is a mixed billing practice.

Important Notice: Commencing June 1st, 2023, consultations at Cecil Hills Medical Centre will require payment of the full fee upfront, resulting in a $20 out-of-pocket expense after rebate, except for children under 16. Our commitment to high-quality patient care and health services remains unchanged, and we will continue to offer Bulk Billing for Health Assessments, Care Plans, and Circle of Care. We appreciate your continued support and understanding as we strive to improve our services and facilities to meet your healthcare needs. If you have any questions or concerns, please contact our reception team.

• Patients without a current Medicare card are requested to pay at time of consultation. Information on the current private fees charged is available at reception.
• Medical Reports and consultations concerning established Workers Compensation and Third Party claims will be charged in accordance with the AMA Fee List. A full list of these items is available at reception, including the associated fees.
• Please check with your GP regarding any out-of-pocket expenses incurred for specialist referrals, X-rays, etc.
• Any procedure will be an addition of $50
• We pass on transaction fees for card and digital payments: 2.0% for American Express and Diners Club, 1.1% for Visa and Mastercard (credit & debit), with no surcharge for EFTPOS or cash payments. We do this in line with the RBA rules.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 24 hours notice before your appointment by cancelling your appointment via our online booking system or phoning our practice. We will happily reschedule your appointment.

If you cancel within the 24 hours or do not attend your scheduled appointment, a non-attendance fee of $20.00 will apply. If you have a cancellation fee, it will require payment before you can schedule another appointment.

Our doctors want to be available for your needs and the needs of all our patients. When a patient does not attend a scheduled appointment, another patient loses the opportunity to be seen.

Thank you for being a valued patient and for your cooperation with this policy.

With the current challenges of COVID-19 in mind and our patients’ needs; we ask that patients CALL our practice or making a booking ONLINE. We are now conducting all initial consults via Telehealth and where required a follow-up appointment can be at the practice. This enables us to both triage patients for symptoms of COVID-19 and manages the number of patients in the practice at any one time.

Our standard appointment types have specific time allowances, so please book a longer consultation if required to be fair to other patients. This approach helps us maintain our commitment to providing each patient with the attention they deserve. Additionally, we appreciate your punctuality for appointments. Please note late arrivals may not be seen during busy periods.

We do standard 15-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments. Yet as all initial consultations will be conducted via Telehealth, the Doctor can advise if your next appointment will need to be in the practice and if it requires a longer booking.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

ALL Telehealth consultations incur a fee. Medicare cardholders who have visited our practice in the last 12 months are eligible for a rebate. Payments are required in advance, either through a secure link by phone or via HotDoc. We’ll handle your Medicare rebate online.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. New patients must have a face to face consult with one of our GP’s in the first instance.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a transfer of medical records request form. A health summary can then be provided to your previous practice / doctor.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests, such as pregnancy glucose tolerance testing, require you to book with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the NSW Health Services Commissioner on (02) 9219 7444.