Doctors @ Browns Plains

Doctors @ Browns Plains is a Mixed Billing practice.

Please note that our fees have increased effective June 1st, 2024.

Our current fee schedule is as follows:

Please be aware that our receptionists cannot provide advice on Bulk Billing for consultations. The decision to Bulk Bill is made solely by the doctor, as receptionists are not equipped to advise on this matter. We appreciate your understanding and encourage you to discuss any billing concerns directly with your doctor.

• Information on the current private fees charged is available at reception.
• Medical Reports and consultations concerning established Workers Compensation and Third Party claims will be charged in accordance with the AMA Fee List.

We pass on transaction fees for card and digital payments: 2.0% for American Express and Diners Club, 1.1% for Visa and Mastercard (credit & debit), with no surcharge for EFTPOS or cash payments. We do this in line with the RBA rules.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 2 hours’ notice before your appointment by cancelling your appointment via our online booking system or calling our practice. We will happily reschedule your appointment.

If you cancel within the 2 hours or do not attend your scheduled appointment, a non-attendance fee may apply.  If you have a cancellation fee, it will require payment before you can schedule another appointment.

We ask that patients make a booking ONLINE, though every effort will be made to fit patients in when possible.

Our standard appointment types have specific time allowances, so please book a longer consultation if required to be fair to other patients. This approach helps us maintain our commitment to providing each patient with the attention they deserve. Additionally, we appreciate your punctuality for appointments. Please note late arrivals may not be seen during busy periods.

We do standard 10-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

We ask that you please call reception to make an appointment as for all childhood immunisations, our nurses will need to allocate up to 30-mins, and an appointment with the doctor will also follow.

Doctors @ Browns Plains offers safe and effective medical termination of pregnancy.

Medical Termination of Pregnancy (MTOP) is a safe and effective method of terminating an early pregnancy, up to 9 weeks gestation, using medication rather than surgery.

Medical Termination is a two-stage process. The first stage involves taking a tablet which blocks the hormone necessary for the pregnancy to continue. This is followed 24-48 hours later by a second medication which causes the contents of the uterus to be expelled.

Private fees apply to the consultations for MTOP. This does not cover the cost of the medication or any required tests.

Before prescribing the medication you need to have a Dating Scan completed. The dating scan referral can be completed by your usual GP or by one of our GP’s.

If you would like to book an appointment, please call our reception staff on 07 3800 1611.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

ALL Telehealth consultations incur a fee. Medicare cardholders who have visited our practice in the last 12 months are eligible for a rebate. Payments are required in advance, through a secure link from HotDoc when booking your appointment online. We’ll handle your Medicare rebate online.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. New patients must have a face to face consult with one of our GP’s in the first instance.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests, such as pregnancy glucose tolerance testing, require you to book with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly. Please note, specialist referrals cannot be backdated, and you will need to discuss with your specialist any charges with them directly.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager, ‘LEAVE FEEDBACK’ on the link below, or contact the QLD Office of the Health Ombudsman on 133 133 646.