Doctors @ Nerang Mall

Doctors @ Nerang Mall Bulk Bills for most eligible services.

• Gap payments may exist for some services/procedures please ask the reception staff about applicable fees.
• Patients without a current Medicare card are requested to pay at the time of consultation. Information on the current private fees charged is available at reception.
• Medical Reports and consultations concerning established Workers Compensation and Third-Party claims will be charged in accordance with the AMA Fee List.
• Skin clinic appointments are bulk-billed however, may require additional charges dependent on the nature of the service provided. Your GP will advise you of any associated charges or you can speak with reception for more information on these fees.

We ask that patients make a booking ONLINE when possible, though every effort will be made to fit patients in when possible.

We do standard 10-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments. Please inform the receptionist at the time of booking your appointment if a longer appointment is required, or book a 20 minutes appointment online with your treating GP.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

Telehealth consults are available subject to the Telehealth eligibility criteria for Medicare card holders, otherwise please make a face-to-face appointment. They both can be booked online via our website or by calling our practice.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

In accordance with the Department of Health COVID-19 guidelines, we have implemented strict distancing and hygiene measures within the practice. Therefore, we encourage you to call reception and notify them you will be coming in for a pathology test. This enables them to triage you over the phone prior to your arrival.

Workcover patients will be treated the same as regular patients. Please notify our receptionist that you require a work-cover initial consultation, you can also book your work-cover appointment online on our website. We do prefer you to make a face-to-face consult, so the GP can view the injury, provide minor surgery care if necessary, or refer you for a radiology screening, and start a Claim Application for Queensland Work-cover.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly. Please note, specialist referrals cannot be backdated, and you will need to discuss with your specialist any charges with them directly.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘complaint form’ available at the reception desk. Once completed can be handed over or emailed to the practice manager for record purpose and resolution. You can also ‘LEAVE FEEDBACK’ using the link below. We believe that problems are best dealt within the practice. However, if you feel there is a matter you wish to take outside the practice, you may contact the QLD Office of the Health Ombudsman on 133 133 646.