Glenferrie Road Medical Centre

Please note that our fees have been changed as of May 1, 2024. Please see in full: UPDATE TO FEES

We are a private billing practice, therefore the majority of our services will incur a fee. Medicare rebates can be processed on the day by our reception team:

• Standard Consultation (Mon – Fri) – $115 
• Standard Consultation (Saturday Until 1pm) – $ 140 
• Standard Consultation (Sunday and Public Holidays) – $ 200
• Long Consultation (Mon – Fri) – $ 230
• Long Consultation (Saturday Until 1pm) – $ 280 
• Long Consultation (Sunday and Public Holidays) – $ 350

Please note that all fees are charged at the discretion of the treating doctor on the day of consultation. All weekend and public holiday sessions are available for urgent cases and for existing patients of this clinic. These sessions run on an appointment system, please phone for a time. These appointments are charged at a higher rate.

DVA Gold Card card holders will be bulk billed.

​A $10.00 administration fee will be added to outstanding accounts for every month overdue.

We pass on transaction fees for card and digital payments: 2.0% for American Express and Diners Club, 1.5% for Visa and Mastercard (credit), and 0.7% for Visa and Mastercard (debit), with no surcharge for EFTPOS or cash payments. We do this in line with the RBA rules.

Appointments are required, simply book online or call our friendly reception team.

A standard appointment is 15 minutes. If you have multiple issues to discuss, it is advised to book a longer appointment by calling the clinic. This approach helps us to maintain our commitment to quality patient care and make sure every patient is seen at their appointment time. Due to unforeseen circumstances your doctor may occasionally run late, but reception will advise waiting times when you check in. Please arrive on time for your appointment, so other appointments aren’t delayed.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 2 hours’ notice before your appointment by cancelling your appointment via our online booking system or phoning our practice. We will happily reschedule your appointment.

For repeat offenders that cancel within the 2 hours or do not attend their scheduled appointment, a non-attendance fee may apply. If you have a cancellation fee, it will require payment before you can schedule another appointment.

If your doctor has requested pathology, radiology or other tests be performed, you will be notified if you are required to make a follow up appointment. Your doctor may also elect to ring you with your results, however this is at their own discretion. Please note that reception cannot provide your results.  Please provide up to date contact phone numbers so that any urgent messages can be conveyed.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to contact the clinic early in your illness should you require this service.

Your doctor may deem it appropriate to refer you to a specialist for treatment, or for tests to be performed outside of this medical center.  Patients have the choice of referral to a private specialist or facility, where there will be out-of-pocket costs incurred. Alternatively, referral to a public hospital outpatients department can be arranged.

If you are a regular patient of the clinic, you can a request a repeat prescription or referral renewal via the HotDoc or email to: [email protected]

Please note that this may incur a fee charged at the doctors discretion.

Please include the following details in your email:

• Patient name and date of birth
• Name of regular practitioner at the clinic
• Prescription details (including dosage) or referral practitioner details
• How you would like to receive your request (e-script, email, faxed to pharmacy/specialist rooms, pick-up)

These requests may not always be actioned on the same day, so if the matter is urgent, please call the clinic. ​Your doctor may indicate that you may require an appointment for your request, in which case reception will advise you to book. Good healthcare is only achieved when patients are prepared to be reviewed and monitored regularly; your best health outcomes are our first concern.

The doctors of this practice have limited time available to perform home visits. If a patient is unable to attend the surgery, please phone reception to discuss options for that day.

Telehealth is only available at the discretion of doctors. Please contact reception to confirm.

In line with the national privacy principals- your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

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A copy of our Privacy Policy can be made available on request. 

From time to time, this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. We would appreciate any comments you may wish to make to help us improve our services.

If you are unhappy with any aspect of the care you receive from this practice, please feel free to discuss this with your doctor or the practice manager.

If however you wish to discuss a medical issue independent of the practice this can be done by contacting:

Health Services Commissioner
Level 30, 570 Bourke Street,
Melbourne   3000
Ph: 8601 5200
Freecall: 1800 136 066