Please be aware that our receptionists cannot provide advice on Bulk Billing for consultations. The decision to Bulk Bill is made solely by the doctor, as receptionists are not equipped to advise on this matter. We appreciate your understanding and encourage you to discuss any billing concerns directly with your doctor.

Please note that from 1st July 2024, we introduce an updated fee schedule. 

Randwick Medical is a Private Billing General Practice.

• Please note our standard consult fee on a Monday – Friday is $95, which, after the medicare rebate is applied, becomes a $53.60 GAP.
• Our long consult fee on a Monday – Friday is $145, which, after the medicare rebate is applied, becomes a $65.3 GAP.
• A full breakdown of fees is available at reception. 
• Bulk billing is at discretion of doctors for everyone including age/disability and health care card holders.  DVA card holders are Bulk Billed under DVA.
• Saturday fee is $110 and no bulk billing is available.
• Children under 10 years of age (except for childhood immunisations) will incur a fee.
• Skin checks are not bulk billed and are charged at $140.00.
• Fees are payable at the time of consultation by credit card or EFTPOS.
• We can process your claim through Medicare online. Your refund will be deposited into your nominated bank account within 24 hours.
• We pass on transaction fees for card and digital payments: 2.0% for American Express and Diners Club, 1.5% for Visa and Mastercard (credit), and 0.7% for Visa and Mastercard (debit), with no surcharge for EFTPOS or cash payments. We do this in line with the RBA rules.
• From the 1st of January 2025 some private consultations may increase due to new payroll tax obligations on NSW medical practices that engage general practitioners.

Health care card holders & Children under 10 years of age will incur a Reduced fee, your fees are below, except on Saturdays when no bulk billing is available:

Please contact Reception at Ph: 02 9399 6327 if you are unsure about the fees.

Patients with COVID-19 are required to have telehealth appointments, this can be bulk-billed if you have had an in-person consult at the practice in the past 12 months.

Our standard appointment types have specific time allowances, so please book a longer consultation if required to be fair to other patients. This approach helps us maintain our commitment to providing each patient with the attention they deserve. Additionally, we appreciate your punctuality for appointments. Please note late arrivals may not be seen during busy periods.

We do standard 15-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

Test results are only given to the patient concerned, you will generally be notified if you need to make an appointment with your Doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, this can be an in-person appointment or Telehealth. Please understand they cannot be backdated. so it is important you make an appointment early in your illness should you require this service.

ALL Telehealth consultations incur a fee. Medicare cardholders who have visited our practice in the last 12 months are eligible for a rebate. Payments are required in advance, either through a secure link by phone or via HotDoc. We’ll handle your Medicare rebate online.

Under the current COVID-19 Pandemic conditions, Telehealth consults are available and can be booked online via our website or by calling our practice.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records request. This can then be provided to your previous practice/doctor. Charges for this service may apply.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests such as pregnancy glucose tolerance testing do require you to make a booking with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. You can then make a booking online for a GP consult, which will be conducted via Telehealth (phone or video call) from within the safety of your own home.

Specialists typically require a referral letter from a GP. Please make a Telehealth appointment with a GP first to ask about a referral letter; your GP will advise you accordingly and if you are required to come into the practice.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the NSW Health Services Commissioner on (02) 9219 7444.