Please be aware that our receptionists cannot provide advice on Bulk Billing for consultations. The decision to Bulk Bill is made solely by the doctor, as receptionists are not equipped to advise on this matter. We appreciate your understanding and encourage you to discuss any billing concerns directly with your doctor.

Burns Bay Medical Centre is a Private Billing practice:

• The Standard Consult fee is $95 and for a long consult $180.
• Standard Skin Check Fee is $110.
• Information on the current private fees charged is available at reception.
• Patients with Government Concession cards (Health Care Cards, Pension Cards, etc.), and a valid Medicare card may be bulk billed or charged a reduced rate (see concession rates above) at the discretion of the GP. The fee schedules vary based on which GP you may see so we strongly recommend you check the fees at the time of your consultation or call the practice for more information
• Medical Reports and consultations concerning established Workers’ Compensation and Third Party claims will be charged in accordance with the AMA Fee List.
• Please check with your GP regarding any out-of-pocket expenses incurred for specialist referrals, X-rays, etc.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 3 hours’ notice before your appointment by cancelling your appointment via our online booking system or phoning our practice. We will happily reschedule your appointment.

If you cancel within the 3 hours or do not attend your scheduled appointment, a non-attendance fee $40.00 will apply. If you have a cancellation fee, it will require payment before you can schedule another appointment.

We ask that patients make a booking ONLINE when possible, though every effort will be made to fit patients in when possible.

A Private fee may be applied to Telehealth bookings with the practice at the Doctor’s discretion.

Our standard appointment types have specific time allowances, so please book a longer consultation if required to be fair to other patients. This approach helps us maintain our commitment to providing each patient with the attention they deserve. Additionally, we appreciate your punctuality for appointments. Please note late arrivals may not be seen during busy periods.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately, they cannot be backdated. Please try to present early in your illness should you require this service.

ALL Telehealth consultations incur a fee. Medicare cardholders who have visited our practice in the last 12 months are eligible for a rebate.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a transfer of medical records request form.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests, such as pregnancy glucose tolerance testing, require you to book with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. A charge will be applied at work cover rates for your first consult if you have not yet provided your claim number.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly.