Dee Why Family Medical Centre

Please be aware that our receptionists cannot provide advice on Bulk Billing for consultations. The decision to Bulk Bill is made solely by the doctor, as receptionists are not equipped to advise on this matter. We appreciate your understanding and encourage you to discuss any billing concerns directly with your doctor.

Dee Why Family Medical Centre is a Private billing practice, and fees apply.

Please note that fees will slightly change from 1st January 2025.Please see in full: UPDATE TO FEES

Standard Monday – Friday consult fee is $92

Bulk Billing is available to the patients who meet the below criteria, provided they have a valid Medicare card:

• Children 0-5 years of age (Monday – Friday between 8am – 8pm)
• Childhood immunisations included in the National Immunisation Program (not including Saturday)
• Patients attending for Chronic Disease Care Plans and Government-funded health assessments. Unless advised at the time of testing/screening, testing and screening associated with Chronic Disease Care Plans and Government-funded health assessments will be bulk-billed.
• Your GP has advised you will be bulk billed for the consultation you attend.

Otherwise, all patients (including children 6-16 years of age and Concession Card Holders) will have a $25 out-of-pocket Monday – Friday, All patients including children will have an out of pocket fee on Saturday and Sunday please check private fee list.

We can claim your Medicare rebate for you electronically when you pay your account if you have a valid Medicare card.

We pass on transaction fees for card and digital payments: 2.0% for American Express and Diners Club, 1.5% for Visa and Mastercard (credit), and 0.7% for Visa and Mastercard (debit), with no surcharge for EFTPOS or cash payments. We do this in line with the RBA rules.

We ask that patients make a booking ONLINE when possible, though every effort will be made to fit patients in when possible.

Our standard appointment types have specific time allowances, so please book a longer consultation if required to be fair to other patients. This approach helps us maintain our commitment to providing each patient with the attention they deserve. Additionally, we appreciate your punctuality for appointments. Please note late arrivals may not be seen during busy periods.

We do standard 15-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. Those booking via reception will be sent a link. New patients must have a face to face consult with one of our GP’s in the first instance.

ALL Telehealth consultations incur a fee. Medicare cardholders who have visited our practice in the last 12 months are eligible for a rebate. Payments are required in advance, either through a secure link by phone or via HotDoc. We’ll handle your Medicare rebate online.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests, such as pregnancy glucose tolerance testing, require you to book with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly. Your specialist referral cannot be back dated.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by discussing your concerns directly by following the “LEAVE FEEDBACK” link in the contact us form, with the Practice Manager or contacting the NSW Health Services Commissioner on (02) 9219 7444.