Our COVID-19 Response

Qualitas Health is committed to ensuring that our patients and community continue to receive the highest standard of health care they require while following the recommendations by not only our local health departments but the Australian Government during the COVID-19 pandemic.

COVID-19 continues to affect the Australian population and the National response changes almost daily, and as your health professionals, we are required to adapt with it to ensure that patients are receiving safe and low-risk care but each of our sites remains open, and we have not limited the care we are giving to our patients.

Our Practices have changed to make seeing your GP easier

We have made changes to the way we are practicing during this pandemic to ensure we are following all recommendations and guidelines to reduce the spread of COVID-19, and when you make an appointment, or present to the practice, the process may have changed. We want our patients to be aware of those changes so that you, too, can help us decreased the spread of COVID-19.

We have opened our practice to alternative methods of consultation and given patients more availability to receive care via phone and video conferencing with their regular GP and other practice staff to limit the number of patients that we have onsite at any one time. These can be requested by calling the practice or following the online booking instructions on each of our site’s web page.

Our practices are structuring appointment types to ensure that patient flow is meeting social distancing requirements, so patients must be booked in appropriately and screened before being in the practice.

We are staying open and are continuing to offer face to face consultations and the routine care we have always done to continue to serve our patient’s health needs. Wound care, childhood and adult vaccinations, skin checks and procedures (required), chronic disease management, pathology, referrals, radiology requests, specialists’ referrals and emergency care.

Qualitas Health understands how important it is that routine care continues, even during the pandemic.

After hours, home visits and nursing home services are still in place in all our practices. Please speak to reception for site-specific information regarding these types of out of practice care.

How our practices are ensuring a safe method for care delivery during the COVID-19 Pandemic

Our healthcare team of GPs, Allied Health, Nurses, Pathology Staff and Practice Administration staff are all screened before the commencement of every shift. Qualitas Health is committed to ensuring safe environments for our patients, and our team at all times.

For the safety of our patients, staff, and health care teams, we screen every patient that comes onsite, their carers or family who are in attendance before entry to our practices. Any patient or support person who is flagged will be screened by a health professional and referred onto a local testing facility. Our practices are not testing patients for COVID-19 and patients who meet the screening criteria will not be allowed entry to our practice unless they require emergency care. Our practice team will support you in the next steps to take if you meet the requirements for screening. When you nominate your GP at the time of screening, our practices are notified of your results, so you can continue to receive care and follow up by your GP.

We have handwashing and hand sanitising stations, masks for patients who require added protection, and dedicated isolation areas.

Every practice has personal protective equipment for our staff to limit any risk of transmission of the virus.

Why do I have to wait outside?

We are limiting the number of patients onsite at any given time, and our hardworking practice staff are ensuring the safe flow of patients that are presenting by having signage and dedicated waiting areas for our patients.

To maintain safe social distancing in our practices, we require appointments to be staggered and may have alternative waiting arrangements. Each site has different capacities for patients, and until your appointment time, we may be unable to let you inside the practice.

If you are elderly, require seating or support, please let the practice know when you make your appointment so we can ensure we meet your needs when you arrive.

Keeping a safe distance from our staff & maintaining confidentiality  

We have signage on the floor, distance barriers, screen guards on desks and safety equipment in our practices to not only alert patients to distancing requirements but to protect our hardworking staff and protect our patients. We thank all our patients for following these distancing guidelines.

We must continue to do identity screening on all our patients. Please ensure you are following the recommendations at your practice to ensure you are staying a safe distance away from patients who may need to disclose personal information for their privacy and confidentiality.

I’ve had tests done and need to get my results

Recall and reminder systems remain in place as the recommendations from the Australian Government are that our practices continue routine care. With the changes to the consultation methods available, patients can get the follow up of test or imaging results done by face to face, phone call or video calls. You will be actively recalled for your results by the practice procedure. This has not changed. If you have not consented to SMS contact and you wish you receive practice communication, please contact the practice and update your details.

I have children I will need to bring with me

We are ensuring we follow the social distancing recommendations. If you have children who are coming in for care, or will be attending with you, we advise that one parent or carer can be in attendance with one child.

Please ensure that you have another carer or parent in attendance with any other child.

The whole family may not be allowed to enter the practice together due to the risk of transmission of COVID-19.

GPs are required to follow the distancing rules, and overcrowding consultation rooms are not safe for our patients or our staff.

If you are unable to follow this advice, please call and speak to the Practice Manager or the Nurse for an alternative option.

Please be aware that all children and parents and carers who present with children are required to be screened. If you meet the screening criteria, we are unable to allow you to enter the practice until you have been referred to a GP.


Qualitas Health strongly recommends that patients follow the information updates and advice from trustworthy sources that include State specific Public Health websites, the Australian Government and the Health Department.