Beenleigh Medical Centre

Beenleigh Medical Centre Bulk Bills for most eligible services. However, please note the below.

• Gap payments may exist for some services/procedures, please ask the reception staff about applicable fees.
• Notice for Private Patients:
  All appointments for Private Patients will be charged at standard private fees ($75 standard / $110 long). Previously, subsequent appointments were charged at rebate-only. This change aligns with recent Medicare incentive updates.
• Patients without a current Medicare card are requested to pay at the time of consultation. Information on the current private fees charged is available at reception.
• Medical Reports and consultations concerning established Workers’ Compensation and Third Party claims will be charged in accordance with the AMA Fee List.
• Please check with your GP regarding any out-of-pocket expenses incurred for specialist referrals, X-rays, etc.
• All non-attendances or cancellations within a 4-hour window before a scheduled appointment time, will incur cancellation fees.
• We pass on transaction fees for card and digital payments: 2.0% for American Express and Diners Club, 1.5% for Visa and Mastercard (credit), and 0.7% for Visa and Mastercard (debit), with no surcharge for EFTPOS or cash payments. We do this in line with the RBA rules.

Patients who have made appointments will be prioritised however, we are aware it is not always possible to do so and make every effort to fit walk-ins when possible.

Our standard appointment types have specific time allowances, so please book a longer consultation if required to be fair to other patients. This approach helps us maintain our commitment to providing each patient with the attention they deserve. Additionally, we appreciate your punctuality for appointments. Please note late arrivals may not be seen during busy periods.

Non attendances or cancellations within a 4-hour window of a scheduled appointment will incur cancellation fees.

We do standard 10-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments which can be requested with reception or booked accordingly online.

Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse. However, you will generally be asked to make an appointment with your Doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

Patients who have attended an appointment with one of our GPs in the past 12 months are eligible to book Telehealth appointments. New patients must have a face-to-face consult in the first instance.

Medicare cardholders who have visited our practice in the last 12 months are eligible for a full rebate. Payments are required in advance, either through a secure link by phone or via HotDoc. We’ll handle your Medicare rebate online.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

No appointment is necessary for reception however, we request that you have your referral ready for the pathology collection staff.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. You can then make a booking online for a GP consult or by phoning reception.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter, your GP will advise you accordingly.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the QLD Office of the Health Ombudsman on 133 133 646.