We are aware of a recent phishing email that was sent from a mailbox associated with our Neutral Bay Medical Practice to some of our patients and encouraged recipients to click a link.
We have identified that a mailbox associated with this practice was temporarily accessed by an unauthorised third-party. We took immediate steps to secure the impacted account and remove the unauthorised access.
We recognise this may be concerning and we are investigating the matter as a priority, with the support of IT and cyber security specialists.
Recommended actions
If you received an email of this nature, we recommend you take the following actions:
- Do not click any link contained in that email, and please delete it from your inbox.
- If you clicked the link, run an antivirus scan on your device and change your passwords, beginning with your email password. If the same password is used on other accounts, change it there also.
- If you provided any personal, login or payment details, change those passwords immediately and contact your financial institution.
- If you replied to that email address, or received any response, before the account was secured, please disregard and delete it.
Our response to date
We have also provided information and guidance to those in our community who may have received this email and will continue to provide updates as information becomes available.
If we identify that certain personal information is involved, we will notify the relevant parties as required. We will also liaise with the relevant government regulators in line with our obligations.
Contacting the practice
Please call us on 02 9909 1444 with any questions
We take cyber security seriously and thank our community for their patience and support as we work through this investigation.
Last updated: 14 August, 2026
